Support

We usually reply within 2 business days.

Getting better results

• Get close: fill the frame with the wood.
• Raw, planed or sanded wood shows the grain best. A slightly damp surface helps too.
• Furniture: photograph an unfinished spot, like underneath or inside a drawer.
• Floors: get close to one clean board.
• Use bright, even light and avoid flash glare.
• If the result says “Possible match”, follow the tip in the note and scan again.

Subscriptions

How do I cancel?

In the app: Settings → Manage subscription. Or on iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile → Payments & subscriptions → Subscriptions. You keep Pro until the end of the period you paid for.

I paid but don’t have Pro

Open Settings → Restore purchases, using the same Apple ID or Google account you bought with. Purchases don’t transfer between iPhone and Android.

Can I get a refund?

Refunds are handled by Apple (reportaproblem.apple.com) or Google (Google Play order history).

Scan limits

Free includes 3 scans. Everyone, including Pro, has fair-use limits of 15 scans per day and 50 per week. Weekly limits reset on Monday.

Privacy and your data

Your scans are stored on your phone. To delete them, use Settings → Delete my data. Read the Privacy Policy for details.